Technical Specifications for TOR

1Objectives

1. To provide citizens with a 24/7 online channel for filing complaints and incident reports
2. To enable staff to receive, assign, track, and close cases systematically
3. To allow citizens to track complaint status in real-time
4. To provide executives with complaint statistics for planning and decision-making

2Functional Requirements

1. Support complaint submission via Web Browser without app installation
2. Support photo upload, at least 3 photos per complaint
3. Support GPS pin-pointing on map to identify incident location
4. Automatic Tracking Number generation
5. Timeline display (Received → Assigned → In Progress → Resolved)
6. Staff assignment system for responsible officers
7. Notes and before/after photo attachments
8. Dashboard with complaint statistics (Total/Pending/Completed)
9. Charts: complaints by category, by month, average resolution time
10. Map view of all complaint locations (pins on map)
11. LINE notification support for status updates
12. Filter by status, category, and date range
13. Complaint categorization (road damage, flooding, faulty lights, waste, etc.)

3Technical Specifications

• Built with Next.js + React (Web Application)
• PostgreSQL Database
• Cross-browser support (Chrome, Safari, Firefox, Edge)
• Responsive Design for mobile, tablet, and desktop
• REST API for external system integration
• SSL/TLS Encryption for data security
• JWT Authentication for login system
• LINE Messaging API integration
• PDPA Compliant (Thailand Personal Data Protection Act)
• Deployable on any Cloud provider (Vercel, AWS, DigitalOcean, GCP)

4Deliverables

1. Complete Citizen Complaint System Source Code
2. Installation Guide
3. Admin Manual
4. User Manual
5. White-Label Guide (logo, organization name, theme customization)

5User Types

• Citizens (submit complaints / track status)
• Staff (receive / assign / process cases)
• Executives (view Dashboard / statistics / reports)

1Objectives

1. To provide a 24/7 One Stop Service online center for citizen requests and services
2. To reduce procedures and processing time for citizen services
3. To support online appointment booking and fee payment
4. To enable staff to manage requests efficiently

2Functional Requirements

1. Online request submission via Web Browser with document attachments
2. Support service types: certificates, building permits, business permits, birth/death registration, tax/fee payment, business registration
3. Appointment booking with date and time selection
4. Online fee payment system
5. Request status tracking
6. Document/receipt download
7. Dashboard with request summary (Pending/Approved/Rejected)
8. Document review and approval/rejection workflow
9. Appointment schedule management
10. Service statistics by category
11. Separate portals for citizens and staff
12. Automatic request numbering

3Technical Specifications

• Built with Next.js + React (Web Application)
• PostgreSQL Database
• Responsive Design for mobile, tablet, and desktop
• REST API for external system integration
• SSL/TLS Encryption
• JWT Authentication
• Online Payment Gateway support
• PDPA Compliant
• Deployable on any Cloud provider

4Deliverables

1. Complete e-Service Portal Source Code
2. Installation Guide
3. Admin Manual
4. User Manual
5. White-Label Guide

5User Types

• Citizens (submit requests / book appointments / pay fees / track status)
• Staff (review / approve / reject / manage appointments)
• Executives (view service statistics / reports)

1Objectives

1. To digitize all government correspondence from paper-based to digital
2. To systematize document registration, routing, and tracking
3. To reduce time and cost in document management
4. To enable fast historical document search

2Functional Requirements

1. Digital government document send/receive
2. Automatic document numbering (receive/send registry)
3. Routing/assignment system with responsible person designation
4. Pending document tracking with alerts
5. Monthly/yearly send/receive statistics
6. Multi-criteria historical document search (number, title, sender, date)
7. File attachment support (PDF, images)
8. Routing chain display
9. Document classification (urgent/confidential/normal)

3Technical Specifications

• Built with Next.js + React (Web Application)
• PostgreSQL Database
• Responsive Design
• REST API for external document system integration
• SSL/TLS Encryption
• JWT Authentication
• PDPA Compliant
• Deployable on any Cloud provider

4Deliverables

1. Complete e-Document System Source Code
2. Installation Guide
3. Admin Manual
4. User Manual
5. White-Label Guide

5User Types

• Correspondence staff (send/receive / register)
• General staff (receive orders / process)
• Executives (issue orders / view Dashboard)

1Objectives

1. To manage local tax and revenue collection systematically and transparently
2. To support property tax calculation per the Land and Building Tax Act B.E. 2562
3. To issue electronic invoices and receipts
4. To provide executives with real-time revenue data for budget planning

2Functional Requirements

1. Taxpayer registry with property information
2. Automatic property tax calculation based on set rates
3. Waste fee, water fee, and other fee collection
4. Electronic invoice generation
5. Electronic receipt generation
6. Real-time revenue dashboard
7. Annual reports per DLA (Department of Local Administration) format
8. Taxpayer and payment history search
9. Overdue tax notification system
10. Invoice/receipt printing support

3Technical Specifications

• Built with Next.js + React (Web Application)
• PostgreSQL Database
• Responsive Design
• REST API for external financial system integration
• SSL/TLS Encryption
• JWT Authentication
• PDPA Compliant
• Deployable on any Cloud provider

4Deliverables

1. Complete Tax & Revenue System Source Code
2. Installation Guide
3. Admin Manual
4. User Manual
5. White-Label Guide

5User Types

• Revenue officers (data entry / tax calculation / invoicing)
• Finance officers (payment collection / receipt issuance)
• Executives (view revenue Dashboard / reports)

1Objectives

1. To serve as the city's digital map platform aggregating all spatial data layers
2. To analyze risk areas and plan city development
3. To be the central GIS database for all departments
4. To support report generation and city development planning

2Functional Requirements

1. Multi-layer digital city map (utilities, roads, green areas, etc.)
2. Spatial data for infrastructure
3. Points of interest (schools, temples, hospitals, government offices)
4. Risk area analysis tools (flood, accident, crime)
5. Drawing/planning tools for city development
6. Map export as image or PDF for reports
7. Layer toggle on/off
8. Staff-editable layer data
9. Distance and area measurement on map
10. Location/POI search

3Technical Specifications

• Built with Next.js + React (Web Application)
• PostgreSQL + PostGIS Extension for spatial data
• Map Library support (Leaflet/OpenStreetMap/Google Maps)
• Responsive Design
• REST API for external GIS data integration
• GeoJSON / KML format support
• SSL/TLS Encryption
• JWT Authentication
• Deployable on any Cloud provider

4Deliverables

1. Complete City GIS Platform Source Code
2. Installation Guide
3. GIS Data Import Guide
4. Admin Manual
5. White-Label Guide

5User Types

• Staff (view maps / add-edit layer data)
• Analysts (area analysis / development planning)
• Executives (city overview / export reports)

1Objectives

1. To serve as a unified dashboard aggregating data from all city systems
2. To provide Open Data access for citizens
3. To give executives real-time multi-dimensional summary reports
4. To integrate with depa citydata.in.th per Smart City standards

2Functional Requirements

1. Unified Dashboard aggregating all systems (complaints, tax, waste, water, lighting, traffic, etc.)
2. Real-time city map with spatial data
3. Open Data Portal for public access
4. Executive reports summarizing all dimensions (KPIs, statistics, trends)
5. Trend analysis tools
6. depa citydata.in.th integration (depa Open Data standard)
7. External system data import/export
8. Dataset management (add/edit/publish)
9. API for third-party data access
10. Data access control system

3Technical Specifications

• Built with Next.js + React (Web Application)
• PostgreSQL Database
• REST API / GraphQL for all-system integration
• Open Data Standard support (CSV, JSON, XML)
• Responsive Design
• SSL/TLS Encryption
• JWT Authentication / API Key
• PDPA Compliant
• Deployable on any Cloud provider

4Deliverables

1. Complete City Data Platform Source Code
2. Installation Guide
3. External System Integration Guide
4. Admin Manual
5. Open Data Portal Guide
6. White-Label Guide

5User Types

• Citizens (view Open Data / city information)
• Staff (manage Datasets / import-export data)
• Executives (view unified Dashboard / KPI reports)
• Developers (access city data API)